Returns & Exchange Policy

Returns Policy

Any complaint relating to goods or invoices must be notified to Bigjigs Toys Limited within 5 working days of receipt.

Goods may only be returned following prior consultation and authorisation.

How to return your order

It's easy to return a product. Simply email the following information to returns@bigjigstoys.co.uk and we will email you instructions for returning your product:

• Order number (required)
• Reason for return (required)
• Products being returned (required)
• Photos to show product defects (optional).

Important: Without a completed Goods Return Form, returns cannot be credited.

If items have been incorrectly ordered by the customer, they must be returned in their original packaging and in a re-saleable condition in order to qualify for credit. A restocking fee of 10% of the item value or £50.00 (whichever is greater) will be applied.

Please note: We do not accept returns of Direct Delivery items under any circumstances.

Exchange Policy

We take great care to ensure that the products we supply meet your expectations. If you are unhappy with an item upon receipt (and the item is not damaged or faulty), we are happy to accept it back and issue a credit.

Please contact us by emailing returns@bigjigstoys.com to notify us of the return, and then send the goods back to us.

Returned items must be in a saleable condition. We are unable to fully credit goods that are damaged or not fit for resale, so please pack items carefully when returning them.

Unless otherwise agreed, the cost of returning items is the responsibility of the customer.